FQA

YES. If your purchase OVER $150, we’ll gladly ship your package to anywhere in Australia without any shipping charges.

Certainly, the delivery of your package hinges on factors like the destination, ordering time, and your chosen shipping provider. To heighten the likelihood of a swift delivery, we advise placing your order at the beginning of the week and opting for an “Express” selection, such as Australia Post Express.

Please bear in mind: Any orders finalized before 12 PM (Monday to Friday) will be promptly prepared and dispatched to your selected carrier on the very same day.

ORDERS OVER $150

+ Australia Post (5 – 14 Days): Free

AUSTRALIA-WIDE SHIPPING RATES

+ Standard Shipping (5 – 14 Days): $10
+ Express Shipping (2 – 5 Days): $16

We guarantee that any order(s) paid before 2:00 PM AEST (Monday to Friday, excluding public holidays) will be sent on the same day. Otherwise it will be sent on the next working day. Visit Shipping & Returns for more information.

We provide shipping services to all regions and territories across Australia, catering to both residential and business destinations, including PO Boxes and Parcel Lockers.

Certainly. Absolutely all of our parcels and packages are designed with the utmost discretion in mind. There will be no outward details or labels indicating the contents or the origin of BONGSnPIPES on the box, satchel, or envelope.

This ensures that you can confidently choose to have our parcels conveniently delivered to either your home or office without any concerns about the contents being discernible from the outside.

We have five payment options:

+ Credit card (Mastercard or Visa)
+ PAYPAL
+ Google Pay
+ Apple Pay
+ AFTERPAY

Certainly. Our payment methods are all secured using the Payment Card Industry Data Security Standard (PCI-DSS) encryption. Your transaction details are retained only for the duration needed to finalize the purchase. Once the transaction is successfully completed, all associated information is promptly removed.

Our direct payment gateways strictly adhere to the regulations established by PCI-DSS, overseen by the PCI Security Standards Council – a collaborative initiative involving major brands such as Visa and Mastercard. These PCI-DSS mandates are in place to guarantee the safe management of credit card data by both our store and the service providers we engage with.

If you wish to initiate the cancellation of your order, please reach out to us without delay. Should your order not yet have been shipped, there’s a possibility of cancellation. We expedite order processing for swift delivery, making it impossible to cancel dispatched orders. Kindly note that cancellations cannot be assured.

If the information you provided is inaccurate, please reach out to us without delay. In cases where your order has not yet been shipped, there might be a possibility for us to make amendments. However, once the order has been dispatched, neither we nor the postal service can facilitate changes to your details or address, nor can you. We must await the return of the order to our facility before we can arrange for a reshipment.

In instances where parcels are returned to us due to delivery issues, a re-dispatch fee will be applicable: $9.95 for standard shipping and $16 for express shipping. Please note that any freight charges associated with the initial dispatch are non-refundable, regardless of the circumstances.

We have detailed information and regulations regarding the Delivery and Returns policy. Feel free to access Delivery and Returns for further understanding.

We regret any inconvenience caused if you have received a product that has been damaged during transit, is defective, or is not the correct item. Despite our careful packaging efforts, it’s not always possible to prevent instances of breakage.

If you encounter such an issue, we kindly request that you get in touch with us within seven days of receiving your parcel. Please provide us with a photograph or video showcasing the item you received, along with the box it was packaged in and the address label.

We advise against using the item or attempting any repairs. It’s important to note that we are unable to process returns for items that have been used or repaired. This policy is strictly enforced and aligns with federal regulations, leaving no room for exceptions.

If you’ve encountered a defective item and a replacement isn’t an option, anticipate getting your reimbursement within one week after sending back your order. This timeframe encompasses the duration for us to receive your return from the shipper (typically 5-10 business days), the period it takes for us to handle your return upon receipt (around 3-5 business days), and the interval your bank requires to process our refund request (approximately 3-5 business days).

Absolutely, should you come across an indistinguishable product offered by a competitor, we are committed to either equaling or surpassing that price. Our utmost endeavor revolves around furnishing a collection of smoking commodities that boasts supreme quality while remaining budget-friendly.

When juxtaposing the caliber of our glassware against that of our rivals, we recommend inquiring about the glass’s weight or thickness to guarantee an optimal return on your investment. Feel free to reach out to us with details about any product eligible for price matching, and we’ll respond promptly.

Certainly! Receive updates ahead of anyone else by subscribing today. Stay informed about exclusive deals, fresh arrivals, price cuts, and more. As a subscriber, anticipate receiving 1 to 2 emails each week. Remember, you have the freedom to opt out at any point. What’s more, subscribers are entitled to a 10% discount on their initial purchase (discount code will be sent upon confirmation of subscription).

For additional savings, product unveilings, and the chance to be a part of our thriving community of enthusiasts, connect with us on Facebook and Instagram.

Visit My Account and register your personal details including full name, address, phone number, and email address.

Setting up an account with bongsnpipes enhances your shopping journey, offering several compelling motives to do so:

• Swifter Checkout: Store your personal information, payment methods, and shipping preferences to expedite the checkout process.
• Order Monitoring: Stay informed about your order’s current status and anticipated delivery timeframe.
• Effortless Reordering: Effortlessly repurchase a past order complete with all your favored items using a single button click.
• Accrue Reward Points: Upon creating an account, you’ll accumulate one Reward Point for each dollar spent, which can subsequently be applied to secure a discount on your forthcoming purchase.

Certainly. Please log in and navigate to your Account Dashboard. Select “My Details” and make any necessary changes. After making your edits, click on “Update Address“. Remember that any inaccuracies in your details are the responsibility of the customer. Please verify that your information, including the postal address, is accurate prior to placing an order.

Please visit to the My Account section and select the option labeled “Forgot Your Password?“. Provide your email address, and we will promptly send you an email containing instructions for resetting your password.